Widerrufsrecht

At Fivestar Leather (operated by BAALLO LLC), we want you to love your purchase. We offer a 100% Satisfaction Guarantee and a 30-Day Money Back Guarantee on eligible items, designed to give you a smooth and worry-free shopping experience.

●        Email us at sales@fivestarleather.us before sending your item back — please do not return an item without first notifying us.

●        Include your order number and the reason for the return.

●        Our support team will confirm your return and guide you through the next steps, including the correct return address for your region.

To qualify for a return, the item must:

●        Be in its original, unworn, and unused condition, with no odor, fragrance, or signs of wear.

●        Include all original tags, packaging, and the order invoice.

Items that do not meet these conditions may face delays in processing or a partial refund deduction to reflect any reduction in the item's value.

If you are a consumer located in the European Union or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with the EU Consumer Rights Directive and equivalent UK consumer regulations.

To exercise this right, simply notify us within 14 days of delivery at sales@fivestarleather.us. You will then have a further 14 days to return the item. The item must be returned in a condition that allows us to resell it as new; you are liable for any diminished value resulting from handling beyond what is necessary to establish the nature and features of the item.

Please note: as permitted under Article 16(c) of the EU Consumer Rights Directive and equivalent UK law, this statutory right of withdrawal does not apply to items that are custom-made or personalized to your specifications (see Section 7 below).

This statutory right is in addition to, and does not replace, our standard 30-Day Money Back Guarantee described in this Policy.

1. Please email us at sales@fivestarleather.us to notify us before sending your item back to us.

2. The item(s) must be in original condition — unworn, free of any body odor or fragrance, with original tags, packaging, and the order invoice included. Items received in any other condition may experience delays in processing, and a partial refund deduction may apply.

3. Approved refunds are issued directly to your original payment method (including PayPal, where used for the original purchase). Only the item cost is refunded — postage and packaging charges are non-refundable, except where required otherwise under the statutory EU/UK withdrawal rights described in Section 4.

4. The customer is responsible for, and will bear, the cost of return postage.

5. For custom-size and custom-made items, we do not offer returns or refunds, as these items are made specifically for you and cannot be resold or reused if you change your mind. However, if a custom item arrives defective, it is 100% refundable or eligible for replacement.

6. In the case of a return or exchange, we are not responsible for any international customs charges or other taxes, such as VAT, imposed under the laws of a specific country.

7. For return handling, you may send the item back to the office nearest to you: our US office (New York), our UK office, or our Germany office — our support team will confirm the correct address for your order when you notify us of your return.

●        Unless your return falls under the statutory EU/UK withdrawal right described in Section 4, the customer is responsible for return postage costs.

●        We are not responsible for international customs charges, VAT, or other taxes applied under your country's laws.

No returns or refunds are accepted for customized jackets (custom size, design, or material), as these items are made specifically for you and cannot be resold. However, if a custom item arrives defective or not as described, it is 100% refundable or eligible for replacement.

To make returns convenient, please return your item to the office nearest to you, as confirmed by our support team when you start your return:

●        USA buyers — return to our US office in New York.

●        UK buyers — return to our UK office.

●        EU buyers (including Germany) — return to our Germany office.

●        All other international buyers — our support team will confirm the correct return address for your order.

If you would like to exchange an item (for a different color, size, or design) after it has been dispatched, additional postage charges will apply for the exchange shipment.

●        Postage and packaging costs are non-refundable, except where required by applicable EU/UK statutory rights.

●        If your original order included free shipping and you return the item, the original shipping cost we incurred will be deducted from your refund, except where prohibited by applicable law.

●        We recommend using a trackable shipping method for your return, as we cannot be responsible for items lost in transit back to us.

If you have any questions about this Return Policy or would like to start a return, please contact us:

BAALLO LLC (Fivestar Leather)

US Address: 1544 Lydia Ave, Elmont, NY 11003, USA

Email: sales@fivestarleather.us

Phone: +1 (505) 390-8454

●        Email us at sales@fivestarleather.us before sending your item back — please do not return an item without first notifying us.

●        Include your order number and the reason for the return.

●        Our support team will confirm your return and guide you through the next steps, including the correct return address for your region.

To qualify for a return, the item must:

●        Be in its original, unworn, and unused condition, with no odor, fragrance, or signs of wear.

●        Include all original tags, packaging, and the order invoice.

Items that do not meet these conditions may face delays in processing or a partial refund deduction to reflect any reduction in the item's value.

If you are a consumer located in the European Union or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with the EU Consumer Rights Directive and equivalent UK consumer regulations.

To exercise this right, simply notify us within 14 days of delivery at sales@fivestarleather.us. You will then have a further 14 days to return the item. The item must be returned in a condition that allows us to resell it as new; you are liable for any diminished value resulting from handling beyond what is necessary to establish the nature and features of the item.

Please note: as permitted under Article 16(c) of the EU Consumer Rights Directive and equivalent UK law, this statutory right of withdrawal does not apply to items that are custom-made or personalized to your specifications (see Section 7 below).

This statutory right is in addition to, and does not replace, our standard 30-Day Money Back Guarantee described in this Policy.

1. Please email us at sales@fivestarleather.us to notify us before sending your item back to us.

2. The item(s) must be in original condition — unworn, free of any body odor or fragrance, with original tags, packaging, and the order invoice included. Items received in any other condition may experience delays in processing, and a partial refund deduction may apply.

3. Approved refunds are issued directly to your original payment method (including PayPal, where used for the original purchase). Only the item cost is refunded — postage and packaging charges are non-refundable, except where required otherwise under the statutory EU/UK withdrawal rights described in Section 4.

4. The customer is responsible for, and will bear, the cost of return postage.

5. For custom-size and custom-made items, we do not offer returns or refunds, as these items are made specifically for you and cannot be resold or reused if you change your mind. However, if a custom item arrives defective, it is 100% refundable or eligible for replacement.

6. In the case of a return or exchange, we are not responsible for any international customs charges or other taxes, such as VAT, imposed under the laws of a specific country.

7. For return handling, you may send the item back to the office nearest to you: our US office (New York), our UK office, or our Germany office — our support team will confirm the correct address for your order when you notify us of your return.

●        Unless your return falls under the statutory EU/UK withdrawal right described in Section 4, the customer is responsible for return postage costs.

●        We are not responsible for international customs charges, VAT, or other taxes applied under your country's laws.

No returns or refunds are accepted for customized jackets (custom size, design, or material), as these items are made specifically for you and cannot be resold. However, if a custom item arrives defective or not as described, it is 100% refundable or eligible for replacement.

To make returns convenient, please return your item to the office nearest to you, as confirmed by our support team when you start your return:

●        USA buyers — return to our US office in New York.

●        UK buyers — return to our UK office.

●        EU buyers (including Germany) — return to our Germany office.

●        All other international buyers — our support team will confirm the correct return address for your order.

If you would like to exchange an item (for a different color, size, or design) after it has been dispatched, additional postage charges will apply for the exchange shipment.

●        Postage and packaging costs are non-refundable, except where required by applicable EU/UK statutory rights.

●        If your original order included free shipping and you return the item, the original shipping cost we incurred will be deducted from your refund, except where prohibited by applicable law.

●        We recommend using a trackable shipping method for your return, as we cannot be responsible for items lost in transit back to us.

If you have any questions about this Return Policy or would like to start a return, please contact us:

BAALLO LLC (Fivestar Leather)

US Address: 1544 Lydia Ave, Elmont, NY 11003, USA

Email: sales@fivestarleather.us
Phone: +1 (505) 390-8454