At Five Star Leather, we provide a 100% Satisfaction Guarantee to all of our buyers. Our 30-Day Money Back Guarantee and easy Return Policy are designed to give you a smooth and worry-free shopping experience.

• 1. How to Start a Return
• Please send us an email notification before returning your item.
• Our support team will guide you through the process.

2. Conditions for Return

To qualify for a return, the item must:

• Be in its original condition (unworn, unused, without body smell or fragrance).
• Include all tags, packaging, and order invoices.
• Any item failing to meet these conditions may face delays or partial refund deductions.

3. Refund Process

• Refunds are issued directly to your PayPal account.
• Only the item cost will be refunded.
• Postage and packaging charges are non-refundable.

4. Return Shipping Costs

• The customer is responsible for return postage costs.
• We are not responsible for international customs charges, VAT, or other taxes applied by your country’s law.

5. Custom-Made & Custom-Sized Items

• No returns or refunds are accepted for customized jackets (custom size, design, or material), as these are made especially for you.
• However, if the custom item is defective, it is 100% refundable.

6. Return Locations

To make returns easier:

• USA buyers can return to our New York office.
• European buyers can return to our Germany office.

7. Important Notes (Please Read Carefully)

• Postage & Packaging costs are non-refundable.
• If your order included Free Shipping and you decide to return the item, the original shipping cost will be deducted from your refund.
• For exchanges (color, size, or design changes after dispatch), additional postal charges will apply.